How to use the reference desk:

Visit our videochat platform. You do not need an appointment. You do not need to download any software or app. You can use a computer or a smartphone.

What if I don’t have a camera on my computer?

This is not a problem. You can use the reference desk without video. You will be able to see the librarian, and the librarian will be able to share their screen with you.

What if I don’t have a computer or a smartphone? Why can’t I just call you?

We know this might be a problem. Right now, we don’t have a phone-only option because we want you to be able to follow along on screen while the librarian helps with your research. We recommend using a computer at a public library or borrowing a phone from a friend or family member.

What a librarian CAN do for you:

  • Explain the difference between types of laws
  • Help find the right laws to answer your question
  • Explain possible steps you can take to resolve your issue
  • Provide information and referrals

What a librarian can NOT do for you:

  • Tell you what you SHOULD do
  • Be your lawyer
  • Recommend a specific lawyer

Some issues that a law librarian can provide information about:

  • Finances (debt collection, inheritance, taxes)
  • Education (discipline, records access)
  • Housing (condominium and co-op issues, conditions, discrimination)
  • And more

Our commitment to our patrons:

  • We will maintain your confidentiality.
  • We will not judge you or your questions.